Terms of Service
Last updated 23 October 2026
Agreement
These terms are an agreement between you (or the organisation you represent) and Insito ([legal entity name, registered address and company ID — to be completed]). By creating an account or using the SDK you accept them. If you accept on behalf of an organisation, you confirm you are authorised to do so.
The service
Insito provides a dashboard, APIs, an MCP server and mobile SDKs for running in-app surveys. Features and limits depend on your plan, as described on the pricing section and in the plan limits documentation.
Your responsibilities
- Keep your credentials, SDK keys and access tokens confidential.
- Have a legal basis for the survey data you collect from your app users, tell them about it in your own privacy policy, and honour their requests.
- Do not send direct identifiers such as email addresses or customer numbers as the user ID or in user properties.
- Do not use Insito for unlawful content, spam, or to collect special categories of data.
- Do not probe, overload or attempt to bypass the limits or security of the service.
Data protection
For personal data you collect through Insito, you are the controller and Insito is your processor. Our Data Processing Agreement forms part of these terms. Our Privacy Policy explains how we handle your own account data.
Fees and billing
Paid plans are billed monthly in advance through Stripe, in EUR, exclusive of VAT where applicable. If a payment fails we retry it for a limited period, after which the organisation moves to the Free plan limits. You can cancel at any time; the plan stays active until the end of the paid period.
Availability and changes
We aim for high availability but do not guarantee uninterrupted service unless agreed in a separate contract. We may change features; we will give reasonable notice before removing functionality you rely on or changing these terms.
Termination
You can delete your organisation at any time in Settings → Data & privacy, which cancels the subscription and deletes its data. We may suspend accounts that breach these terms or put the service or other customers at risk.
Liability
[Limitation of liability, warranty disclaimer, governing law and jurisdiction — to be supplied by legal counsel.]